Policies
Transparent policies lie at the heart of our corporate governance blueprint.


Policy for Determining Interest Rates, Processing & Other Charges- Hindi

Policy for Determining Interest Rates, Processing & Other Charges- Gujarati

Policy for Determining Interest Rates, Processing & Other Charges- Marathi

Policy for Determining Interest Rates, Processing & Other Charges- Kannada

Policy for Determining Interest Rates, Processing & Other Charges- Punjabi

Collections and Repossession Policy- Hindi

Collections and Repossession Policy- Marathi

Collections and Repossession Policy- Gujarati

Collections and Repossession Policy- Kannada

Collections and Repossession Policy- Punjabi

Customer Grievance Redressal Mechanism- Telugu

Policy for Determining Interest Rates, Processing & Other Charges- Telugu

Collections and Repossession Policy- Telugu

Fair Practice Code and Grievance Redressal Mechanism- Telugu

Customer Grievance Redressal Mechanism-English

Customer Grievance Redressal Mechanism – Hindi

Customer Grievance Redressal Mechanism – Kannada

Customer Grievance Redressal Mechanism – Marathi

Customer Grievance Redressal Mechanism – Gujarati

Customer Grievance Redressal Mechanism – Punjabi

Fair Practice Code and Grievance Redressal Mechanism-Hindi

Fair Practice Code and Grievance redressal mechanism-Marathi

Fair Practice Code and Grievance redressal mechanism-Punjabi

Fair Practice Code and Grievance Redressal Mechanism – Gujarati

Fair Practice Code and Grievance Redressal Mechanism – English

Fair Practice Code and Grievance Redressal Mechanism – Kannada

HINDI SOP Handover of Security Documents in case of Customer Demise

Gujarati SOP Handover of Security Documents in case of Customer Demise

Kannada SOP Handover of Security Documents in case of Customer Demise Kannada

Marathi SOP Handover of Security Documents in case of Customer Demise

PUNJABI SOP Handover of Security Documents in case of Customer Demise

List of KYC Documents-English

Resolution for Covid-19 Related Stress Policy-English

Policy for Determining Interest Rates, Processing & Other Charges-English

Code of Conduct For Direct Selling Agents and Collection Agents - English

Code of Conduct For Direct Selling Agents and Collection Agents - Hindi

Collections and Repossession Policy-English

SOP Handover of Security Documents in case of Customer Demise

Moratorium Policy-English

Board Policy Restructuring Framework 2.O-English

Co Lending Policy-English

Anti-bribery & Anti-corruption Policy-English

Environment and Social Governance Policy-English

Prevention of Sexual Harassment Policy-English

Policy on Appointment of Statutory Auditors - English

Equal Opportunity Policy - English